Jersey Mike's Arena Policies
ADA TICKETS
ADA accessible tickets for events in Jersey Mikeās Arena are available on a first come, first serve basis on the day of the game. Fans can exchange existing tickets for accessible seating by visiting the ticket window inside the arena.
ANIMALS
No pets are permitted in athletic facilities (with the exception of service dogs).
CAMERAS
Small, nonāprofessional cameras without an external flash or extendable lens may be brought into the venue on their own or in a clear plastic bag. Please note that for certain events, cameras may not be permitted. Fans may not reproduce any film, digital, video, or audio recording for commercial purpose without the express written consent of Rutgers Athletics.
CAPTIONING
Live captioning is available on the videoĀ boards on the pillars inside Jersey Mike's Arena. Fans can also view closed captioning on their mobile devices when they download the Scarlet Knights app, available in Apple App Store or Google Play. Select the āMoreā tab in the bottom right corner and scroll down to āClosed Caption ā Jersey Mike's Arena.'
CASHLESS ARENA
Rutgers Athletics continues to operate cashless sales for all merchandise and concessions inside Jersey Mike's Arena. The move to a cashless environment is part of an effort to streamline transactions and enhance the game day experience. Cash-to-card kiosks, which provide a debit card in exchange for deposited cash, are available inside Jersey Mike's Arena.
CHILD, INFANT AND TODDLER ADMISSION
Rutgers Athletics requires all patrons, regardless of age to have a ticket for all ticketed games and matches inside Jersey Mike's Arena. The Athletic Department will allow one lap child without charge when attending an event with a ticketed adult. To obtain a complimentary lap ticket, a parent or guardian can request the ticket at the arena's Ticket Office. Please check the eventās ticket policies at the time of purchase as ticket policies may vary per event.
CLEAR BAG POLICY
In conjunction with Homeland Security, Rutgers will strictly enforce its bag policy. Bags that are clear plastic, vinyl, or PVC and approximately 12" x 6" x 12", or one-gallon clear plastic bags or similar, and small clutch bags, approximately the size of a hand, can be taken into athletic venues. Exceptions will be made for medically necessary items after proper inspection. Sticks of all types, including selfie sticks, are strictly prohibited inside the stadium.
CODE OF CONDUCT
Rutgers Athletics is committed to creating a safe, comfortable and enjoyable experience for all of our fans. Every fan who visits the Rutgers campus deserves the best possible experience. Fans can contribute to a great experience by conducting themselves appropriately at all times and making sure anyone who uses your ticket does the same. For the enjoyment and safety of all, our staff will proactively support an environment free from the following behaviors:
- Behavior that is unruly, disruptive, or illegal in nature
- Fighting, taunting or threatening remarks or gestures
- Foul or abusive language or gestures
- Racist, sexist, homophobic, transphobic or demeaning remarks or gestures
- Intoxication or other signs of impairment related to alcohol
- Possession and/or use of illegal drugs or items prohibited from the stadium including weapons.
- Interfering with others enjoyment of the game.
Participating in inappropriate behavior could result in ejection from the facility, loss of ticket privileges and/or possible arrest. Whether or not certain types of behavior are inappropriate or offensive to others may depend on one's perspective and values. Rutgers reserves the right to deem an exhibited behavior to be inappropriate and act accordingly.
All spectatorsĀ are responsible for their conduct as well as the conduct of their guests and/or persons using their tickets (in the instance of ticketed events). Rutgers reserves the right to revoke ticket privileges at any time depending on the circumstances. Multiple warnings will automatically result in revocation of ticket privileges.
All fans are encouraged to report issues and concerns to a nearby event staff member.
COUNTERFEIT/DUPLICATE TICKETS
Patrons attempting to enter the stadium or arena with a counterfeit ticket will be refused admission. Rutgers Athletics cannot guarantee the authenticity of a ticket that has not been purchased through the Rutgers Ticket Office. Fans who believe they have a counterfeit ticket should go to the Ticket Office.
FOOD & BEVERAGE
Due to Homeland Security guidelines, no outside food and beverage will be permitted into the arena. An exception will be made for medically necessary items after proper inspection at the Guest Services gates designated for this purpose.
LOST & FOUND
Lost or found items can be brought to the customer service window at the top of Section 116, located at the North Ticket office.
MOBILE TICKETS
Tickets for all Rutgers Athletics sporting events are digital. Download the new and improved Scarlet Knights App, available on iOS and Android phones. Fans will need the app to manage their game day tickets. Enable push notifications to receive the latest news and updates around game day as well as information on upcoming events and all Rutgers Athletics programs.
Click here to download the Scarlet Knights App.
NO RE-ENTRY POLICY
There is no re-entry into Jersey Mike's Arena. No pass outs allowed.
PRIVACY & LACTATION LOCATIONS
A private wellness space is available upon request for all nursing mothers inside Jersey Mikeās Arena. Please visit a Guest Services representative located in the arena lobby next to the ticket window.
PROHIBITED ITEMS
Prohibited items include outside food and beverages, bottles, cans, alcoholic beverages, coolers, umbrellas, strollers, noisemaking devices, balloons, laser pointers, pets (with the exception of service dogs), balls, weapons, sticks/poles, containers, fireworks, clothing/costumes deemed inappropriate and any other items deemed dangerous or inappropriate from being brought into the facility.
RESTROOMS
Accessible restrooms are located on the main concourse level on either side of the front entrance/lobby. A private restroom is available in Jersey Mikeās Arena upon request. Check with a Guest Services representative located in the arena lobby next to the ticket window.
SMOKING POLICY
Per university regulations, smoking is not permitted in the seating area, bathrooms, and lower/upper concourses.
JERSEY MIKE'S ARENA POLICIES
There is no re-entry into Jersey Mike's Arena. No pass outs allowed. All spectators must present their own ticket. All items brought into the arena will be inspected. Jersey Mike's Arena regulations prohibit outside food and beverages, bottles, cans, alcoholic beverages, coolers, umbrellas, noisemaking devices, balloons, laser pointers, pets (with the exception of service animals), balls, weapons, sticks/poles, containers, fireworks, and any other items deemed dangerous or inappropriate from being brought into the facility. By use of your ticket, you consent to a reasonable search for prohibited items. Ticket stubs are not valid for reāentry. The selling of any item by anyone other than universityāauthorized personnel in and around Jersey Mike's Arena, including the parking lots, is prohibited. Violators are subject to prosecution.
STROLLERS
Please be advised, strollers are prohibited in Jersey Mike's Arena.
UMBRELLAS
To ensure safety and field visibility for all patrons, umbrellas are not permitted in Jersey Mike's Arena.
